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Establishing and Standardizing Preferred Pharmacy Practices in a Multioffice Infusion Company, Part 2

Author(s):  Chamallas Stanley N, Sullivan Kathleen

Issue:  Jan/Feb 2003 - Terrorism
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Abstract:  A “preferred practice” is an activity that improves the speed or efficiency with which a process is performed without compromising quality. This is the second article of a two-part series about a study conducted to establish and standardize preferred pharmacy practices at NMC Homecare infusion pharmacies in the United States. The practices were designed to improve staff performance, compounding and clinical and pharmacy materials management and to reduce the cost of labor and materials. This article presents the results of the study. The authors conclude that documentable, quantifiable cost savings can be achieved by identifying and implementing preferred pharmacy practices in multifacility home infusion providers like NMC Homecare. The processes provide a good opportunity to work with independent consultants, who provide a fresh perspective. The consultant recommends change, the company management provides encouragement and support, and the field staff execute the change. The process-flow analysis techniques used in this study were unobtrusive during the day-to-day operation of the pharmacy. Information gathered allowed reduction of cost reflected by a decrease in overtime and the use of per diem staff. An analysis of process flow and the discovery of preferred practices provide the framework for change.

Related Keywords: Preferred pharmacy practices, in multioffice infusion company

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