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Communication with Pharmacy Technicians: How to Reduce Stress and Improve Pharmacy Operations

Author(s):  Fyke Jeremy P, Hoffman Mary F

Issue:  May/Jun 2008 - Pain Management
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Abstract:  Analysis of interviews with certified pharmacy technicians revealed that they experience work-related stressors related to the need for accuracy, workload expansion, and customer interaction. Three types of supportive communication (i.e., instrumental, emotional, informational) are discussed as methods to reduce the negative impact of these stressors on pharmacy operations.

Related Keywords: Jeremy P. Fyke, MA, Mary F. Hoffman, PhD, pharmacy technicians, communication, personnel management, stress reduction, quality assurance

Related Categories: PROFESSIONAL ISSUES

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